To secure ‘Big Day Wedding Cars’ for your wedding a £75.00 non-refundable booking fee is required per car. The balance is then due 1 month prior to your wedding.

Due to the age of most Classis & Vintage cars, seat belts are not fitted to the rear seats and as such children under the age of 3 cannot be carried, with the exception of the Jaguar XJ8. Children must be accompanied by a responsible adult.

Should you need to cancel our services for any reason a minimum notice of 21 days prior to your wedding must be given either via email, message or phone. If notice is less than 21 days before your wedding you will be liable to pay the full outstanding balance.

If you wish to change your date of hire then your booking fee will automatically be carried forward to your new date. However, should your chosen vehicle(s) not be available then you will be notified of the car(s) that are available. Should you deem these cars unsuitable then the hirer may cancel their booking, however all booking fees paid will then be forfeited. 

Every effort is made to ensure that our vehicles are in pristine condition with regular servicing and maintenance.  However, in the unlikely wedding that a mechanical issue/failure should occur ‘Big Day Wedding Cars’ cannot be held responsible for any delay or personal stress which may occur as a result, but will make every attempt to rectify the situation as quickly as possible.  As a result, “Big Day Wedding Cars’ reserves the right to provide an alternative car to the one you have chosen should failure of the car occur. Under these circumstances ‘Big Day Wedding Cars’ are only liable for the appropriate financial difference between the cars and no additional refund or compensation will be given.

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Please note that ‘Big Day Wedding Cars’ cannot be held responsible for any loss or damage to any property or clothing whilst travelling in, entering or exiting our vehicles. Such loss includes but is not limited to misplacement, theft, damage or staining.  All chauffeurs will check the vehicles before departing the wedding but ultimately it is the hirer’s responsibility to ensure that they have all of their belongings.    

All hire charges are in accordance with the details submitted in your booking form. All vehicles will arrive at the collection address specified. It is the hirer’s responsibility to ensure that all parties are ready to leave at the agreed departure time. Big Day Wedding Cars accepts no responsibility for appointments being delayed or missed if departure has been hindered due to party tardiness or due to any delays or unforeseen circumstances en-route. Adequate access and turnaround space is required for the vehicles at all addresses attended. Should this be restricted in any way the chauffeur may stop the vehicle(s) at the closest point
available regardless of distance. Likewise, if any driveways or roads are un-metalled and raise any concerns over their conditions and the safety of the cars and their occupants onboard all chauffeurs are at liberty to refuse passage over them. This is left to the discretion of the chauffeur(s) driving at the time of the wedding and will be final. Should either situation occur then no refund or compensation will be given for any inconvenience or delay.

The hirer is primarily responsible for the conduct of all passengers during the hire period. Should any members appear under the influence of alcohol or illegal drugs then the chauffeur reserves the right to refuse said individual’s entry. Any offensive or abusive behaviour towards the chauffeur(s) and or the vehicle(s) will not be tolerated and may result in withdrawal of hire. Furthermore, any loss or damages sustained to any part of the vehicle caused by a passenger or third-party member will be invoiced for. This is the chauffeur’s decision and is final. Should this
occur no refunds will be given.